" Too many legion treat PAYING guests as if they are doing them a favor by let them adjustment . These are not friends crashing in your client room . Like it or not , you are in the cordial reception business , be hospitable . "
There is no shortage of stories fromdisgruntled vacation rental guestswho’ve encountered misguiding listings, rude hosts, dirty accommodations, or a dreaded list of chores expected to be completed upon checkout.
And that’s exactly what one vacation rental host, who goes byComprehensive_Link67on Reddit, is tired of. In a postsharedto ther/airbnb_hostssubreddit, Comprehensive_Link67 (who we’ll call Link for short) called out his peers for their inhospitable nature and excessive rules, suggesting they have no one to blame but themselves for the bad reputation — and subsequent loss of business — hosts receive.
“Many of you need to get a grip,” Link said in a now-viral openmessageto other hosts. “I am both an owner of multiple properties and a frequent guest. I am so confused by all of the hosts out here who take such an antagonistic view of guests and/or expect them to earn the right to pay you for a night’s stay.”
" After four years hosting , I recently got my first bad review for an consequence that really was a bad guest experience . The guest got a repayment , novel adjustment , and leave a bad review . I did n’t wish the Airbnb policy that allowed both a refund and bad review . After some sentiment though , I was in the end happy that the guest had a acceptable experience renting on the program . Hopefully they will use it again and another horde wo n’t be punished for my management troupe ’s fault . "
“Our competition is hotels. So, yeah, if a guest treats your property as they would a hotel, that is wholly appropriate. If they are egregiously filthy or damaging, fine, issue a complaint or request for renumeration. I see too many hosts on here who expect their properties to be treated with absolute kid gloves. Charging to replace stained towels? Are you kidding? Bleach them and keep extras. It’s part of the cost of doing business,” Link continued.
“If you spend any time on travel forums, you know thatAirbnb sentiment is bad and getting worse. The #1 complaint is the huge list of checkout chores when we also charge a cleaning fee (far in excess of what they perceive they pay at a hotel). My point is that hosts should either treat this as a business or get out. The more you demand of guests, the more people will go back to hotels.”
" That hurt everyone who is trying to make a go of this cordial reception occupation . If you did n’t enjoy my TED Talk , go forwards , down vote away . When Airbnb loses its pay off client base and all of our utilization rate go to hell , just understand that we have no one to blame but ourselves,“they conclude .
Though the post certainly struck a nerve with some hosts who attempted to justify their long chore lists or lack of faith in guests with their property, others were overwhelmingly in agreement.
" I gibe . I set about into this expect to have to strip up pot , do a lot of laundry , and replace things at a much faster rate than I ’d care , " useru / kaytay3000said . " It ’s the cost of doing business concern and I built those expenses into my business program . I ’ve learned all variety of cleaning hack and jack of all trades tricks and generally enjoy being a host . I ’ve had a few defective guests but moot it par for the row . I used those as learning experiences and have made change to check that I ’m fix for the next bump in the road . "
Largely, hosts felt that there were many among them who just want to make a quick buck or pay off their property through rentingmorethan they care about upholding a true business in hospitality — and it’s those who they think are ruining it for everyone.
" This [ decline in letting ] is because the great unwashed who have never run a business or have any business run a business started escape a business , " useru / Pleasant_General_664said . " Just call up of these shitty Airbnb host as the same incompetent business owners you see on Gordon Ramsay’sKitchen Nightmares , Robert Irvine’sRestaurant : Impossible , or Anthony Melchiorri’sHotel Impossible . "
There’s an entitlement, other hosts said, as if guests are an inconvenience. “Too many hosts treat PAYING guests as if they are doing them a favor by renting them accommodation,” useru/EternalSunshineClemsaid.
" I feel this means particularly whenever a host is extremely bothered that a guest did n’t spell them a follow-up . Getting an unfair bad review is always annoying but now we are mad if a client just has other things to do and does n’t require to brand yet another review ? Choosing our place over MANY others , paying mess of money , and not breaking things should be more than enough . "
This led other property managers to call out bad behavior they’ve seen firsthand from their peers.
" I ’m a master of ceremonies who does n’t charge extra fees . As a guest in an Airbnb this summer , though , I was shocked to happen a sign in the lavatory inform me that it cost an extra 10 € to take a bath , " useru / Appropriate_Most1308said .
“I recently stayed somewhere that was advertised as a place for medium-size gatherings (think wedding, family reunion, etc.). After booking, the owner sent me a 223-page PDF manual for ‘cabin use.’ Who has time [for] that?!” userMNTNBABEadded.
" Lady , I just devise 18 people traveling from across the country . We ’re adults who have bide at hotels before . Why are you open me a reading material assignment ? "
And others simply wished they could take vacation rentals back to the old days when it was far less corporate.
" I wholeheartedly harmonize . I ’m not take to the woods a hotel party . I ’m a server . That imply I do things that master of ceremonies would do for a personal guest in their own family , " useru / Calm_Brick_6608said . " I really hate that rather of people open up up their own homes for travelers to stay at for a bit , it ’s become a sad , uninspired , dreary property with no personality and obviously not someone ’s on-key home . If I want that , I ’d have booked a shitty holiday inn for half the cost . "
